Reference

Your Rights and Our Obligations

keralalotery operates under a defined legal framework that governs every account, transaction and data point on this platform.

Jurisdiction-Aware TermsAccount Rights Clearly StatedData Handled to PolicyDispute Path AvailableAccess Where Local Law Permits

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How Our Terms Apply to Your Account

keralalotery Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Your account on keralalotery is governed by these terms from the moment you open it. Access to our platform depends on local law in your region, and it is available only where local law permits. We hold the right to suspend or close accounts that breach

1
our policy conditions, including accounts where activity contradicts the stated jurisdiction rules. Payments processed through UPI, Paytm and PhonePe fall within the same policy scope as all other account activity — no payment method creates an exception to these terms. We may revise these terms periodically;
2
when we do, we post the updated version here with a revised effective date, and continued account use after that date constitutes acceptance. If you disagree with any revision, you must close your account before the effective date.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Our Policy and Compliance Team

Team online

Email — Policy Queries

Send your legal or policy question to our compliance inbox. We aim to acknowledge within 24 hours and provide a substantive response within five working days for account-related matters.

Live Chat — Account Disputes

Our live chat channel is available for account disputes and urgent policy clarifications. Agents can escalate your case to the compliance team directly if the issue requires formal review.

Written Request — Data Access

To exercise your right to access, correct or delete personal data we hold, submit a written request through the account settings panel or by email. We process data requests within the timeframe required by applicable law.

HOW WE HANDLE POLICY

Data, Security and Account Retention at keralalotery

We have structured our data and security practices around six clear commitments so you always know what we hold, why we hold it, and how long it stays…

Data We Collect

We collect account registration details, transaction records for UPI, Paytm and PhonePe payments, and session activity logs.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings.

Account Security Measures

Account access is protected by password hashing, session tokens and optional two-factor verification.

Data Retention Schedule

Active account data is held for the lifetime of your account plus any period required by applicable Indian financial or…

Who to Contact for Changes

To update, correct or request deletion of your personal data, contact our compliance team via the email address listed in…

How to Request Your Data

Submit a Subject Access Request through the account portal under Settings › Privacy, or by emailing our data team directly.

Frequently Asked Questions on Legal Terms

These answers address the legal and policy questions we hear most often — covering your rights, how data is managed and what steps to take if you need to raise a concern.

Access depends on local law in your state or region. Where local law permits, you may open an account and use the platform. It is your responsibility to confirm that access is lawful in your specific jurisdiction before proceeding.

We hold your registration details, verified identity documents where required, payment transaction records across UPI, Paytm and PhonePe, and session logs. You can request a full summary at any time through the account portal.

Go to Settings › Privacy in your account, or email our compliance team directly. We log every request, acknowledge it within 24 hours and complete the action within the period required by applicable Indian data-protection rules.

Closed account data is held for the minimum period required by applicable Indian financial regulations and tax law. After that window, data is either anonymised in aggregate or permanently deleted, with no individually identifiable records retained.

Raise the dispute through live chat or by emailing the compliance team with your transaction reference. We investigate all payment disputes and provide a written outcome within the timeframe stated in our terms, regardless of the payment rail used.

We post any updated terms here with a revised effective date at least seven days before changes take effect. Continuing to use your account after that date means you accept the revised terms; if you do not accept, close your account before the effective date.

The entity responsible for keralalotery is identified in the full terms document linked in your account settings. That document also lists the registered address and the contact details for serving any formal legal correspondence.

Your Rights and Our Obligations

Reach Our Policy and Compliance Team

Email — Policy Queries

Live Chat — Account Disputes

Written Request — Data Access

Data, Security and Account Retention at keralalotery

Data We Collect

Cookie Policy

Account Security Measures

Data Retention Schedule

Who to Contact for Changes

How to Request Your Data

Frequently Asked Questions on Legal Terms

01 Can I access the platform if I live in India?

02 What personal data does keralalotery hold about me?

03 How do I request a correction or deletion of my data?

04 How long do you keep my data after I close my account?

05 What happens if I dispute a transaction processed via Paytm or PhonePe?

06 Can keralalotery change its terms without notice?

07 Who is the legal entity responsible for this platform?

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