Reference

How keralalotery Handles Your Personal Data

This Privacy Policy explains exactly what personal data we collect from your account, how we use it, and the steps we take to keep it secure.

Data collected only for account operationUPI, Paytm, PhonePe transaction data protectedYour right to access your dataNo third-party sale of personal dataIndia-specific legal context applied

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What Data We Collect and Why

keralalotery Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, contact details, date of birth and payment method identifiers — including UPI handles, Paytm wallet IDs and PhonePe numbers — solely to operate your account and process transactions. We also collect technical data such as

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your device type, IP address and session logs to detect fraud and keep your account secure. We do not collect data beyond what is necessary for these purposes. Access to our platform depends on local law and is available only where local law permits. We retain
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your data for as long as your account remains active and for the period required by applicable Indian regulations thereafter, after which it is deleted or anonymised.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team

Team online

Email Our Privacy Team

Send your data access, correction or deletion request to our dedicated privacy address. We aim to acknowledge all requests within 48 hours and resolve them within 30 days, in line with applicable Indian data protection norms.

Live Chat Support

Our support agents are available via live chat and can route your privacy query to the right team immediately. If your concern involves account data held against your UPI or Paytm profile, they can flag it for urgent review.

Written Postal Contact

For formal written requests or legal correspondence relating to your personal data, you can write to our registered address. Include your registered email and the specific data matter so we can locate your account record promptly.

HOW WE PROTECT DATA

Our Data Handling and Security Practices

Every layer of how we store and process your account data is designed to reduce risk and keep your information within appropriate boundaries.

Data Encryption at Rest and in Transit

All personal data stored on our servers is encrypted. Data moving between your device and our platform — including UPI…

Cookie Use and Your Choices

We use essential cookies to keep your session active and preference cookies to remember your lobby settings.

Account Security Controls

Your account is protected by password authentication and optional two-factor verification via your registered mobile number.

Data Retention and Deletion

We keep your personal data only for as long as your account is active or as required by Indian financial…

Third-Party Data Sharing Limits

We share your data only with payment processors like UPI networks and Paytm, identity verification partners, and fraud detection services…

Your Right to Request Changes

You have the right to access, correct or request deletion of the personal data we hold on you.

Common Questions About Your Privacy at keralalotery

If you have a question about how your personal data is handled, chances are the answer is here. These cover the queries we hear most from India-based account holders about their data rights and our practices.

We collect your name, email address, mobile number, date of birth and payment identifiers such as your UPI handle or Paytm wallet ID. We collect only what is needed to verify your identity and operate your account securely.

We store payment reference tokens and transaction identifiers linked to your UPI and PhonePe activity so we can reconcile deposits and withdrawals. Full bank credentials are never stored on our servers; they remain with the payment provider.

Yes. Submit a data access request through our privacy email or live chat. After we verify your identity, we will provide a summary of the personal data held on your account within the timeframe required by applicable Indian data protection law.

Contact our privacy team via email or live chat with your registered email address and the specific correction or deletion you need. We will process valid requests within 30 days, subject to any legal obligation that requires us to retain certain records.

We share data only with partners essential to running your account — payment processors on UPI and Paytm networks, identity verification services, and fraud detection systems. We do not sell or rent your personal data to advertisers or unrelated third parties.

After account closure we retain records for the period required by applicable Indian financial and anti-fraud regulations. Once that period expires, your personal data is either securely deleted or anonymised so it can no longer be linked back to you.

Go to your account settings and open the cookie preferences panel. You can accept or withdraw consent for non-essential cookies at any time. Withdrawing consent for analytics cookies will not affect your ability to access your account or the lobby.

How keralalotery Handles Your Personal Data

Reach Our Data Protection Team

Email Our Privacy Team

Live Chat Support

Written Postal Contact

Our Data Handling and Security Practices

Data Encryption at Rest and in Transit

Cookie Use and Your Choices

Account Security Controls

Data Retention and Deletion

Third-Party Data Sharing Limits

Your Right to Request Changes

Common Questions About Your Privacy at keralalotery

01 What personal data does keralalotery collect when I open an account?

02 Is my UPI or PhonePe payment data stored on your servers?

03 Can I ask to see all the personal data you hold about me?

04 How do I request correction or deletion of my personal data?

05 Does keralalotery share my data with third parties?

06 How long do you keep my personal data after I close my account?

07 How can I manage or withdraw my cookie consent?

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